Frequently Asked Questions
Rosedale House Care Home
What Types of Accommodation are Available?
Rosedale House Care Home offers a variety of accommodation options to suit individual needs and preferences. All rooms are built for one occupier for privacy and comfort. Each room is furnished to a high standard, ensuring a homely and comfortable environment.
What is the Staff-to-Resident Ratio?
Our care home prides itself on providing personalised care, which is facilitated by maintaining a high staff-to-resident ratio. This ensures that each resident receives the attention and support they need, around the clock.
What Medical Services are Provided?
We provide comprehensive medical care, including routine health assessments, medication management, and coordination with external healthcare providers. Our on-site nursing team is available 24/7 to address any immediate health concerns.
How are Meals Handled?
Nutritious meals are prepared daily by our skilled kitchen staff, using fresh, locally-sourced ingredients. We cater to various dietary requirements and preferences, and residents are encouraged to provide input on menu choices.
What Activities and Social Programmes are Offered?
Rosedale House Care Home boasts a diverse range of activities and social programmes designed to engage residents both mentally and physically. These include arts and crafts, music therapy, exercise classes, and regular outings. Our activities coordinator tailors programmes to the interests of our residents.
How is Residents' Privacy and Dignity Upheld?
We are committed to respecting the privacy and dignity of all our residents. Personal care is provided discreetly, and residents' preferences and routines are always taken into account. Private spaces are respected, and confidentiality is maintained in all matters.
Can Family Members Visit?
Family visits are highly encouraged, and there are no restrictive visiting hours. We have comfortable communal areas and private spaces where residents can spend quality time with their loved ones.
What is the Cost of Care?
The cost of care at Rosedale House Care Home varies depending on the level of care required and the type of accommodation chosen. We recommend arranging a meeting with our admissions team to discuss individual needs and obtain a detailed quote.
How is Residents' Safety Ensured?
Residents' safety is our top priority. The home is equipped with modern safety features, including emergency call systems, secure entry systems, and regular safety checks. Staff are trained in emergency procedures to ensure a swift and effective response when needed.
How is Healthcare Coordination Managed for Residents with Chronic Conditions?
For residents with chronic conditions, our nursing team works closely with external healthcare providers to ensure a coordinated approach to care. This includes regular monitoring, medication management, and arranging specialist consultations as needed.
Are There Any Additional Services Available?
Yes, we offer a range of additional services, such as hairdressing, podiatry, and physiotherapy. These services are provided on-site for the convenience of our residents.
How is the Transition to Care Home Managed for New Residents?
We understand that moving into a care home can be a significant change. Our team works closely with new residents and their families to ensure a smooth and comfortable transition. This includes pre-admission visits, personalised care planning, and ongoing support to help residents settle in.
What Types of Personal Care are Provided?
Our trained staff provide a range of personal care services, including assistance with bathing, dressing, grooming, and mobility. We tailor our support to respect the independence and preferences of each resident.
How are Emergencies Handled?
Rosedale House Care Home is equipped to handle emergencies. We have trained staff on-site 24/7, emergency call systems in all rooms, and protocols in place to quickly respond to any situation. We also have arrangements with local hospitals for immediate medical attention if needed.
Can Residents Personalise Their Living Spaces?
Yes, we encourage residents to personalise their rooms with their own furniture, photographs, and decorations to make the space feel as homely as possible.
What Training Do Your Staff Receive?
Our staff are highly trained and experienced in care delivery. They receive ongoing training in various aspects of elderly care, including dementia care, first aid, and emergency response, to ensure the highest standards of service.
Is There a Procedure for Handling Complaints or Concerns?
Yes, we have a clear and accessible procedure for handling complaints and concerns. Residents and families are encouraged to speak directly to our staff or management. All concerns are taken seriously and addressed promptly.
How are Dietary Needs and Preferences Managed?
We work closely with dieticians and our kitchen staff to ensure that all dietary needs and preferences are met. This includes catering for special diets, allergies, and cultural dietary requirements.
Are There Spiritual or Religious Services Available?
We respect the spiritual and religious needs of our residents. Rosedale House Care Home offers on-site religious services, and arrangements can be made for residents to visit local places of worship.
How is Residents' Mental Health Supported?
Mental health is a priority at our care home. We provide support through regular mental health assessments, access to counselling services, and activities designed to promote mental wellbeing.
What are the Visiting Policies for Pets?
We understand the importance of pets in our residents' lives. Visitors are welcome to bring pets, provided they are well-behaved and on a leash. Please inform us in advance if you plan to bring a pet.
Is There Internet Access for Residents?
Yes, we provide Wi-Fi throughout the care home. Residents can use their own devices to stay connected with friends and family or to enjoy online entertainment.
How is Room Cleaning and Laundry Handled?
Housekeeping services including room cleaning and laundry are provided for all residents. Rooms are cleaned daily, and personal laundry is collected, washed, and returned regularly.
Are There Opportunities for Residents to be Involved in the Local Community?
Community engagement is encouraged. We organise regular events and outings, allowing residents to participate in local community activities, visit nearby attractions, and maintain an active social life.
How Do You Support End-of-Life Care?
We provide compassionate and dignified end-of-life care, working closely with healthcare professionals, the resident, and their family to ensure comfort and quality of life during this time.
Can Residents Have Overnight Guests?
While overnight stays are generally not permitted, we understand special circumstances may arise. Please discuss any requests for overnight guests with our management team.
How are Birthdays and Special Occasions Celebrated?
We love celebrating special occasions! Birthdays, anniversaries, and festive holidays are celebrated with special meals, decorations, and activities.
What Transportation Services are Available?
Transportation for medical appointments and group outings is provided. We can also assist in arranging private transportation for personal errands or visits.
How is Residents' Mobility Supported?
We provide mobility support as needed, including assistance with walking, wheelchairs, and transfers. The home is also designed to be accessible for those with mobility challenges.
Are There Any Additional Costs Not Covered in the Basic Fee?
Additional costs can include things like hairdressing, specialised therapies, and certain activities or outings. We recommend discussing potential extra costs with our admissions team for clarity.